Our Technicians:

Our qualified technicians will assess and evaluate the damage, document the materials which were affected by the water damage and refer to industry standard pricing guides in order to determine the proper value of the residence’s materials lost and their service.

Water Damage Services:

Water damage services include the inspection of the affected area(s) with moisture sensing equipment such as probes and other infrared tools in order to determine the source of the damage, and possible extent of area affected. We will dry the structure, sanitize any affected or cross contaminated areas, and deodorize all affected areas and materials. After the water has been extracted and any non-salvageable materials have been removed, water damage equipment including, but not limited to, air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub floor drying equipment is left in the residence. After a period of three to four days, after the labor is completed, a reevaluation of the residence or commercial property is taken to monitor the drying process, and any equipment not further needed is removed as to keep the charges under control.

Scheduling:

We set up a flexible schedule with our clients in the monitoring process, returning to the residence or commercial property at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls, contents, or other affected materials. Should one area be dry and another affected area still wet, the firm will relocate or remove equipment accordingly.

Categorization:
Water, under the IICRC’s S-500 Standard and Reference Guide for Professional Water Damage Restoration, has been broken off into three categories. These categories are based upon the level of contamination present, or presumed present, in the source water.

• Category 1 is water from a clean or sanitary source. Previously known as clear water, this descriptor has since been removed to reduce confusion. These can include water from broken clean water supply lines; clean water from toilet tank or bowl; faucets; and bottled water. Although the source may be from a clean source, category 1 water can quickly degrade into category 2 or 3 depending upon such factors as time, temperature, and contact with contaminants.
• Category 2 is water with some level of contaminants that could cause discomfort or illness if ingested. Previously known as grey water, this descriptor has since been removed to avoid confusion. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; dishwasher overflow. Category 2 water can quickly degrade into category 3 depending upon such factors as time, temperature, and contact with contaminants.
• Category 3 water is grossly unsanitary, and could cause severe illness or death if ingested. Previously known as black water, this descriptor has since been removed to avoid confusion. Sources for category 3 water include, but are not limited to, sewage; flooding from rivers or streams; Wind driven rain, water from beyond the toilet trap; water from the toilet bowl with feces; and standing water that has begun to support microbial growth.

Classifications:
Water damage is classified into one of the following classes:

• Class 1 Water Damage – (least amount of water, absorption and evaporation): Water losses that affect only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or cushion are present.
• Class 2 Water Damage – (large amount of water, absorption and evaporation): Water losses that affect at least an entire room or carpet and cushion (pad). Water has wicked up walls less than 24”. There is moisture remaining in structural materials (e.g., plywood, particleboard, structural wood, concrete).
• Class 3 Water Damage – (greatest amount of water, absorption and evaporation): Water wicked up over 24″, or water may have come from overhead affecting ceilings, walls, insulation, carpet, cushion and sub-floor. The entire area are saturated.
• Class 4 Water Damage – (Specialty Drying Situations): These consist of wet materials with very low permeance/porosity (hardwood, plaster, brick, concrete, stone). Typically, there are deep pockets of saturation, which requires very low specific humidity.